Payment & Shipping Information


Payment Methods

We accept PayPal and all major credit cards. We also accept business checks, money order or wire transfer. All merchandise will be shipped after funds have cleared. All prices are in US dollars (USD).

When you place an order - you will receive an invoice via email. Once that invoice is paid - we will begin shipping your product(s).

A restocking fee of 5% will be accessed for purchases made and cancelled after processing.


Discounts

We offer a 5% discount on orders over $25,000.00.

A 50% down payment is required on all out of stock or specialty items to guarantee product availability. There will be no refund on specialty item deposits. All orders will be filled according to order date. Remainder of balance is due prior to shipment or delivery to client.


Shipping

We offer the following shipping options:

Customer Pick-up

Lancaster, WI 53813

Customer Freight Carrier

You arrange pickup with your preferred carrier

Shippers Select Freight

We can arrange shipping to your door.




Privacy Policy

Contact information including an email address, telephone number, address, etc. which is provided by the user is used solely for the use of Riverside Pellet Mills LLC and will not be sold or passed on. Financial information including credit card numbers, expiration dates and billing address are used solely to bill the customer for their order.


Warranty

Machinery for residential use carries a 6 months parts warranty on parts other than normal wear parts. Here are a few examples of normal wear parts not covered by the warranty: belts, rollers, dies, bearings, etc.. Commercial use machinery carries a 90 day parts warranty on parts other than normal wear parts. Here are a few examples of normal wear parts not covered by the warranty: belts, rollers, dies, bearings, etc. For parts under warranty, we will need a credit card number to charge the warranted part before we ship it out. You will need to send the defective part back to us. Once it is determined that it is a warranty issue, a refund will be issued to the credit card. Shipping costs of all warranty parts is the responsibility of the customer.

All American motors (which is 90% of what we carry) have a manufacturer's one year warranty from the date of manufacture.


Disclaimer

Although the information and recommendations on this Internet Web Site are presented in good faith and believed to be correct, Riverside Pellet Mills LLC makes no representations or guarantees as to the completeness or accuracy of information listed on this web site. Riverside Pellet Mills LLC makes no guarantees or warranties on timetables for shipping, receiving or repairing parts or machinery.

Information is supplied upon the condition that the persons receiving same will make their own determination as to its suitability for their purposes prior to use. In no event will Riverside Pellet Mills LLC be responsible for damages or injuries of any nature whatsoever resulting from the use of or reliance upon information or the products to which information refers. Nothing contained herein is to be construed as a recommendation to use any products, process, equipment or formulation in conflict with any patent, and Riverside Pellet Mills LLC makes no representation or warranty, express or implied, that the use thereof will not infringe any patent.

Any photos on the website, in advertisements or on brochures, do not reflect exact colors, sizes, weights, options or condition of equipment that is being sold. No representations or warranties, either express or implied, of merchandise for a particular purpose or of any other nature are made hereunder with respect to information or to the product to which information refers.

We make no commitment to update, replace or warranty any piece of equipment that has been misused, altered, or improperly maintained. Riverside Pellet Mills LLC is not liable for damages, injuries or loss of wages acquired during setup, operation, maintenance or repair of any machinery acquired through or on behalf of Riverside Pellet Mills LLC.